Client Satisfaction Attending ICTC of a Tertiary Care Hospital of Bihar: A Cross Sectional study

Authors

  • Md. Sariful Haque Tutor, Department of PSM, JLNMC, Bhagalpur, Bihar, India
  • Syed Hedayetullah Junior Resident Academic, RIMS, Ranchi, Jharkhand,India
  • Ahmad Nadeem Aslami Assistant Professor, Department of PSM, JLNMC, Bhagalpur, Bihar, India
  • Kamran Fazal Assistant Professor, Department of PSM, JLNMC, Bhagalpur, Bihar, India
  • Prem Kumar Singh Professor, Department of PSM, JLNMC, Bhagalpur, Bihar, India

Keywords:

client satisfaction, integrated counseling and testing centers, Bihar.

Abstract

Background: Integrated Counselling and Testing Centre (ICTC) is a place where a person is counseled and tested for human immunodeficiency virus (HIV) and also a key entry point to the prevention of HIV infection and treatment of HIV infected people. The ICTC services are cost-effective intervention in the prevention of HIV/AIDS. The satisfaction of the clients availing these services indicates the quality of the services provided. The aim of this study was to evaluate client satisfaction towards counseling services provided at ICTC.Methods: A cross sectional study was done in an ICTC centre in Bhagalpur, Bihar. All clients above 18 years of age were interviewed after written informed consent. Pretested questionnaire was used to assess the level of satisfaction towards counseling services among clients of ICTC.Results: Out of 160 clients, 2/3rdwere males. 1/3rd of the clients were of age group 18 to 25 years. 75% clients agreed that the counselor has explained about the things related to HIV which they did not know. 72.5% found counseling beneficial. The cumulative percentage of client satisfaction with ICTCs was 59% (± 23%). Only 4% of the clients were dissatisfied with services provided at ICTCs.Conclusion: There is a need to enhance the efforts directed at increasing the awareness of HIV test and counseling services. Counselors play a pivotal role and they should be trained adequately to counsel clients. The satisfaction of clients could be further improved by better counseling sessions.

Downloads

Published

2021-08-16

How to Cite

Md. Sariful Haque, Syed Hedayetullah, Ahmad Nadeem Aslami, Kamran Fazal, & Prem Kumar Singh. (2021). Client Satisfaction Attending ICTC of a Tertiary Care Hospital of Bihar: A Cross Sectional study. International Journal of Health and Clinical Research, 4(14), 65–67. Retrieved from https://ijhcr.com/index.php/ijhcr/article/view/2260